Originally posted on Quartz:
Apple CEO Tim Cook made headlines this week when he publicly apologized to customers in China for complaints over its customer service policies. What’s more, that apology was accompanied by very real changes to improve those policies. This is actually the second public apology he’s made on behalf of Apple in as many years, since taking over from Steve Jobs.
So a familiar conversation is taking place, one that occurs whenever a business leader is seen “doing the right thing” or making a sincere apology, which is to ask whether he is too nice for his company’s own good.
What good CEOs understand is that leadership isn’t about being nice or tough, it’s about relating to and influencing people. If a leader’s goal is to be nice, he may have to compromise his integrity and decision-making ability in the process of appeasing everyone. Obviously, he’s not going to be effective.
View original 160 more words
by Jim Collins
On August 24, Steve Jobs renounced to his role as CEO of Apple. This announcement immediately affected the market, and Apple shares fell 7% in pre-open trading. The official announcement by Apple board followed, formalizing the appointment of his natural successor – Tim Cook – as CEO.
On August 25 Apple shares fell only 0.65%, less than NASDAQ index that fell 1.95%.
Steve Jobs planned his succession for years, having covered every detail.
On August 15 there were signs that something might be about to happen: the date planned for the launch of his authorized biography by Walter Isaacson (former journalist and former CEO of CNN) was anticipated to November 21 (initially planned for March 6, 2012), and after Steve Jobs death to 24 October 2011.
In Steve Jobs – iCon, by Jeffrey Young, the non-authorized biography, he is referred to as the major rebirth of the management history, and this is indeed the best way to explain how he managed to save Apple from bankruptcy upon his return in 1996. Under the slogan “Think Different” he transformed Apple into the major technological company worldwide, and in the end of July 2011 Apple managed to have more liquidity than the US Government.
It is worthwhile watching (again) the VIDEO and taking in the message.
Here’s to the crazy ones
“Here’s to the crazy ones.
The round pegs in the square holes.
The ones who see things differently.
They’re not fond of rules.
And they have no respect for the status quo.
You can quote them, disagree with them, glorify or vilify them.
About the only thing you can’t do is ignore them.
Because they change things. They push the human race forward.
And while some may see them as the crazy ones, we see genius.
Because the people who are crazy enough to think they can change the world, are the ones who do.”
With Apple, Jobs did not simply manage change; he was rather the greatest driver of change in the Digital Era. He marked the World and Humanity in a unique and final way in what concerns the industries of hardware, software, digital content distribution (music, video and applications) and animated movies with Pixar (acquired in 2006 by Disney, taking Steve Jobs into the board of Disney, of which he is the major private shareholder with 7%).
Steve Jobs not only changed the World but he himself changed along the years.
Steve Jobs Standford University at 2005:
Lisbon, September 2, 2011
Managing in The Digital Era ebook is already available for nook – Barnes & Noble
Managing in The Digital Era is already available in eBook format, for Amazon Kindle and ePub.
eBook – amazonkindle:
Amazon.com | Amazon.co.uk – United Kingdom | Amazon.de – Deutschland
The Best Reading Experience on Your Web Browser, PC, Mac, iPhone, iPad, BlackBerry, or Android Phone – Kindle Free Reading Apps
This english version was possible with the special help of:
– Nazaré Carvalho for the translation
– Hugo Vicente for the pagination and cover
– Jonathan Epstein for the editing
And you probably are asking: What about the eBook?
It will be “live” soon at Kindle, ePub, iBookstore (Apple) and Nook (Barnes & Noble).
Hope you like it :-)
Managing In The Digital Era will be available in English soon…
Special thanks to Nazaré Carvalho.